General Terms and Conditions
Welcome to our website.
Thank you for visiting the MADVIK LIMITED website. Please read the following terms and conditions carefully before using this website. By using this website or any sub-site accessible on this website, the user (“user” or “you”) accepts, without limitation or qualification, the terms and conditions set out below and any additional terms and conditions set out in any sub-site. If you do not agree to these terms and conditions, you should kindly exit the website.
MADVIK LIMITED registered in England and Wales Company Number 12626988 whose registered office is at 10 York Avenue, East Cowes, Isle of Wight, PO32 6QY.
For all customer service enquiries, please contact our customer services team as
Postal address for enquiries:
10 York Avenue, East Cowes, Isle of Wight, PO32 6QY
How to place standard pre-approved orders
All orders for products from this website must be placed using the shopping basket facility provided on the website. When you submit your order, you are offering to purchase products from us at the prices indicated on this website. To make your order you will be directed to a secure website operated by our provider of on-line
payment facilities where you can enter your payment information. Please do not e-mail your card details to us as we can only take payment via the website.
Please note for large bulk orders you should contact us via email: firstname.lastname@example.org
www.madvik.co.uk or call +447426594664.
Once you have entered your payment information and your payment has been confirmed, you will then be directed to a final confirmation screen displaying the details relating to your order. We will acknowledge receipt and acceptance of your
order by email. The contract between us is not formed until we confirm that we have accepted your order.
If you discover you have made a mistake with your order, please contact us immediately.
Method of payment
The prices indicated on our website exclude VAT where appropriate VAT will be added.
You can pay for products from this website using VISA, MasterCard, Maestro credit and debit cards, PayPal. We will accept BACS transfers for invoiced large orders.
We can only process your order if you enter the cardholder’s name as it is shown on the card being used for payment and the postcode that appears on the card statement. It is your responsibility to ensure that the payment details you enter on
the website are correct and complete. MADVIK LIMITED is only responsible for supplying products if the details you submit when making your order are correct and complete.
No payment will be deemed to have been made until we have cleared funds and we will not accept your order or dispatch the products until we receive payment in full.
Please inspect your delivery when you receive it for defects or damage. If you find a defect or damage you must inform us as soon as possible and we will arrange for a return, either to us or the manufacturer (at our option), at no cost to you. For Hygienic purposes, we can not accept returns on PPE.
If the products are found to be damaged or defective prior to delivery to you, we will at our option repair or replace the products, or if neither is possible, we will refund the price paid by you for the products. If you would prefer a repair or replacement of the products, please contact us and we will accommodate you where this is reasonably practicable.
Delivery and orders
We will always try and process your order as promptly as possible. At the point of dispatch, you will receive confirmation that we have passed your order to DPD, Hemes or UPS who
will be looking after the delivery.
Tracking information will be forwarded to your email address to allow you to monitor progress as your order is being delivered. We cannot take responsibility for carrier or your local customs office, however, we will, where possible, do our best to help.
Some orders may be dispatched directly from the country of origin and in these circumstances, elements of your order may arrive separately.